All sales are final. :) If you are unhappy with your purchase please get in touch within 3 days after you received the products. We are trying to do our best to our customers.
All purchases with shipping are charged at the price that shown on the check out. Shipping and return shipping costs are non-refundable in any cases. If the item is damaged in the shipping process we will happily discuss a replacement or exchange. Please send us your order number, the images of the broken piece(s) with packaging, and also keep the broken piece(s) until we are done with the claim.
Also, once you have received the confirmation of order and shipping details through email(s), the package(s) will be already sent out to the carrier. You will receive a update status with tracking number and estimated delivery date. In any case, the package got delayed or failure of delivery or any other incident, we will try our best to reach out and look in the cases until its settled. However, we will not be able to send out any replacement or refund. Thanks for your understanding!
Orders can take 7 days to process and pack before being sent out. If you would like to purchase express or fast postage please get in touch at firstname.lastname@example.org
We also ship internationally. The order will only charge the price of product and shipping cost. We are not responsible for any taxes or custom fees that might applied on international order, this will be the customer's responsibility. The international order is not refundable if customers refused to pay the taxes or custom fees.
All our ceramics are handmade; they are unique and slightly different from each other; they may not be looking exactly the same as the photos. Most of our products are microwave and dishwasher safe, except we have mentioned further in the product description. For microwave usage, in order to avoid temperature shock, please make sure the ceramic piece is not cold or freezing. We don't recommend to heat up ceramic piece more than 2 mins in microwave on the safe side. We also recommend to handwash it in order to keeping it better in long run. :)
Thanks again for your support! Appreciate!